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Privacy Policy


Last Updated: 28 February 2024

HEPHAESTUS TECHNOLOGIES PTE. LTD. ("we" or "us") is dedicated to protecting and respecting your privacy.

  • This policy, along with our terms of use and any other documents referred to on our website ("our Website"), outlines the basis on which any personal data (the “Data”) we collect from you, or that you provide to us, will be processed by us. We urge you to read the following carefully to understand our practices regarding your Data and how we will treat it.

  • By accepting our Terms of Use, you consent to the collection, use, disclosure, and transfer of your Data in the manner and for the purposes set out below.

We may collect and process data including:

  • Information that you provide by filling in forms on, including information provided at the time of registering to use our Website, subscribing to our services, posting material, or requesting further services.

  • Information we receive from any third-party platform when you authorise it to release such information to us.

  • Documents or images that you upload onto our Website.

  • Payment details when you make a transaction through our Website.

  • Details of transactions you carry out through our Website and of the fulfilment of your orders.

  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs, and other communication data, and the resources that you access.

  • If you contact us, we may keep a record of that correspondence.

  • Responses to surveys that we might send to you for research purposes, although you do not have to respond to them.

We may collect information about your device, including where available your IP address, for system administration and to report aggregate information to our partners. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. 

The Data that we collect from you may be transferred to, and stored at, a destination outside Singapore. It may also be processed by staff operating outside Singapore who work for us or for one of our suppliers. By submitting your Data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this privacy policy.

We use the information held about you in the following ways:

  • To facilitate your use of the services offered on our Platform or access to the Platform;

  • To ensure that content from our Platform is presented in the most effective manner for you and for your device;

  • To provide you with information, products or services that you request from us and to otherwise carry out our obligations arising from any contracts entered into between you and us;

  • To process payments for products or services that you wish to buy from us;

  • To provide you with information, offers, promotions, products or services which we feel may interest you (including through direct marketing and promotional communications), where you have consented to be contacted for such purposes;

  • To allow you to participate in interactive features of our service, when you choose to do so;

  • To notify you about changes to our services;

  • To ascertain your identity and perform such other verifications as we may require for fraud detection purposes;

  • Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

  • For the purposes of data analytics, conducted by us or on our behalf by third party vendors;

  • Any other purposes for which you have provided the information; and

  • Carrying out whatever else is reasonable or related to or in connection with the above and our provision of goods and/or services to you.

Without prejudice to the generality of the above, upon submission of a request or order on our website for our services, we will contact you at the contact details provided to us to obtain more information on the products and/or services that you require.


By providing your Data to us, you consent to the collection, use and disclosure of your Data by us for the purposes set out in this privacy policy (“Purposes”).


Where any Data relates to a third party, you represent and warrant that the Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Data for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.


Each use of our services by you shall constitute a fresh agreement for us to collect, use and disclose the Data in accordance with this privacy policy.


You may withdraw your consent and request us to stop using and/or disclosing your Data for any or all of the Purposes by submitting your request to us in writing. Should you withdraw your consent to the collection, use or disclosure of your Data, it may impact our ability to proceed with your transactions, agreements or interactions with us, and we may not be able to continue to provide services to you. Prior to you exercising your choice to withdraw your consent, we will inform you of the likely consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If HEPHAESTUS TECHNOLOGIES PTE. LTD. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of HEPHAESTUS TECHNOLOGIES PTE. LTD., our customers, or others.

You have the right to access information held about you. Your right of access can be exercised in accordance with the PDPA.


Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer at

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